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veterinary practice management

A collection of 15 posts

AI at the Front Desk: Helping Veterinary Teams Work Smarter, Not Harder

ai in veterinary medicine

AI at the Front Desk: Helping Veterinary Teams Work Smarter, Not Harder

If you’ve worked the front desk at a veterinary clinic, you know the chaos all too well. The phone rings nonstop. Clients queue up at reception. Emails pile up. You're juggling appointment scheduling, prescription refills, medical record requests, and urgent client questions. All of this is happening

Never Miss a Call Again: AI Phone Assistants for Veterinary Clinics

Never Miss a Call Again: AI Phone Assistants for Veterinary Clinics

For most veterinary clinics, the phone is both a lifeline and a landmine. Every call is a potential appointment, a medical concern, or a client question. But when the front desk is already slammed with in-clinic clients, inventory checks, and follow-ups, calls get missed, clients get frustrated, and your staff

Automating Appointment Scheduling and Reminders for a More Efficient Clinic

veterinary practice management

Automating Appointment Scheduling and Reminders for a More Efficient Clinic

Ask any veterinary receptionist what clogs their workflow, and you’ll likely hear the same three words: scheduling and reminders. Coordinating appointments, fielding reschedules, making reminder calls, confirming attendance—it’s a nonstop loop that eats up hours of staff time and creates stress on busy days. And when reminders

24/7 Client Communication: How Automation Enhances Your Veterinary Practice

ai in veterinary medicine

24/7 Client Communication: How Automation Enhances Your Veterinary Practice

In today’s always-on world, clients expect quick, convenient, and responsive service everywhere they go. But most veterinary clinics still operate with fixed hours, limited staff, and a communication infrastructure built for the pre-smartphone era. The result? Missed calls, delayed follow-ups, and clients turning to Google for pet advice when

From Frustration to Flow: How AI is Transforming Medical Record Retrieval in Veterinary Clinics

ai in veterinary medicine

From Frustration to Flow: How AI is Transforming Medical Record Retrieval in Veterinary Clinics

In most veterinary clinics, there’s one request that makes front-desk teams groan quietly: “Can I get a copy of my pet’s records?” Whether it’s for a referral, a move to a new vet, boarding paperwork, or a second opinion, medical record retrieval is one of the most

State of Veterinary Practice Operations: Front Desk and Operational Overview

State of Veterinary Practice Operations: Front Desk and Operational Overview

Staffing Shortages and Burnout Veterinary clinics across the U.S. are experiencing chronic staffing shortages in front desk and support roles, accompanied by high turnover and burnout. Annual employee turnover rates in veterinary practices significantly exceed broader industry norms – for example, receptionists had a 32.5% turnover rate (annual) as

AI in Veterinary Practice Management: 2025 Trends and Benefits

ai in veterinary medicine

AI in Veterinary Practice Management: 2025 Trends and Benefits

Veterinary medicine is in the middle of a quiet revolution. While the core of our work remains unchanged, the way we manage our clinics, communicate with clients, and structure daily workflows is rapidly evolving. At the heart of this transformation? Artificial Intelligence. What used to be the stuff of Silicon

Are You Missing Calls? What Is It Costing Your Veterinary Clinic?

Are You Missing Calls? What Is It Costing Your Veterinary Clinic?

The number of missed phone calls (and the resulting voicemails) at a veterinary clinic can be astounding. We’re not just talking about a few lost appointments here or there – these missed connections can snowball into tens of thousands of dollars in lost revenue, contribute to burned-out staff, and lead

What Do Veterinary Professionals Need to Know About AI Scribing Tools in 2025?

veterinary innovation

What Do Veterinary Professionals Need to Know About AI Scribing Tools in 2025?

We're thrilled to have contributed to the following Veterinary Innovation Council (VIC) guidance document. We'd like to extend a special thanks to the following people for sharing their expertise and insights: * Dr. Eleanor Green, Founding Dean, Lyon College School of Veterinary Medicine * Dr. Lauren Olavessen, Chief

AI Crash Course for Veterinarians: Part 4 of 4

veterinary education

AI Crash Course for Veterinarians: Part 4 of 4

As artificial intelligence continues to advance and powerful tools like ChatGPT become more widely accessible, it's crucial for veterinary professionals to approach certain AI use cases with caution. Patient Triage: Promising but Proceed with Care Patient triage is a promising area where AI could make a significant impact

AI Crash Course for Veterinarians: Part 3 of 4

veterinary education

AI Crash Course for Veterinarians: Part 3 of 4

Key Takeaways * AI language models excel at tasks involving language manipulation - email summarization/generation, transcribing patient histories, etc. These tend to be high-reward, low-risk use cases. * More complex tasks like automated medical coding, data extraction, and brainstorming differentials carry higher risks of bias, false information, and over-reliance on "

AI Crash Course for Veterinarians: Part 2 of 4

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AI Crash Course for Veterinarians: Part 2 of 4

As artificial intelligence continues to revolutionize various industries, it's crucial for veterinary professionals to grasp the fundamental concepts behind this technology. In part one of this series, we explored the layers of AI and how they apply to the field of veterinary medicine. In this installment, we'

AI Crash Course for Veterinarians: Part 1 of 4

AI Crash Course for Veterinarians: Part 1 of 4

If you are in VetMed, you've likely heard the buzz around artificial intelligence (AI) and its potential to revolutionize the field. But what exactly is AI, and how can it be applied in veterinary medicine? In this series, I (Gary) will be providing an AI crash course tailored

The Veterinarians Complete Guide to SOAP Notes [2024]

veterinary soap notes

The Veterinarians Complete Guide to SOAP Notes [2024]

A SOAP note is a commonly used standard for documenting medical visits. SOAP notes give a consistent framework for summarizing clinical encounters and also provide a cognitive guide doctors can follow when conducting assessments. They are a systematic way to capture and store important medical information about a patient’s

The Ultimate Guide to Veterinary Practice Management [2024]

veterinary practice management

The Ultimate Guide to Veterinary Practice Management [2024]

Veterinary practice management refers to the administration and organization of a veterinary clinic or hospital. It encompasses a range of activities and responsibilities aimed at optimizing clinic performance, improving patient care, and enhancing client satisfaction. In most cases, clinics have a dedicated practice manager whose role it is to keep