The Ultimate Guide to Veterinary Practice Management [2025 Edition]

Introduction
Veterinary practice management is evolving faster than ever. Since 2024, new technologies and strategies have emerged that are reshaping how clinics operate. From automation and AI tools to cloud-based systems and telehealth, 2025 brings a fresh wave of innovation to improve efficiency, patient care, and profitability. This 2025 Edition of our Ultimate Guide updates you on the latest trends, statistics, and best practices in veterinary practice management. Whether you’re a practice owner or manager, staying current on these developments will help you run a smoother, more successful clinic in the year ahead.

Get the ops overview here: State of Veterinary Practice Operations.

Evaluating PIMS modernization? Start with Modernize or Be Displaced: How AI Infrastructure Can Reinvent Legacy Veterinary PIMS.

Automation & AI in Daily Workflows (2025 Trends)

In 2025, artificial intelligence (AI) and automation have moved from experimental pilot programs to mainstream use in veterinary clinics. Nearly half of veterinary professionals (47%) surveyed said they want to learn more about adding AI tools to their practice this year. Clinics are increasingly adopting AI-driven solutions to handle routine administrative tasks, allowing staff to focus on higher-value work.

• AI Receptionists & Scheduling: One major trend is the use of AI “front desk” agents to answer phones and book appointments. These virtual receptionists can handle calls and chats 24/7, so no client inquiry goes unanswered – even during lunch breaks or after hours. This means fewer voicemails and lost opportunities. For example, an AI receptionist can automatically book an appointment when a client calls at night, capturing revenue that might otherwise be missed. Practices using these tools report more appointments booked and fewer missed calls, directly boosting client satisfaction and clinic income. In fact, online booking systems now allow about 25% of appointments to be made outside of business hours, contributing to a measurable increase in revenue for clinics that implement them. By leveraging AI for front-desk duties, your team can ensure around-the-clock service without burning out your staff or hiring extra after-hours support.
• Automated Transcription & Records: AI is also streamlining medical record-keeping. Rather than writing up exam notes from scratch, veterinarians can use AI-powered transcription tools (or “scribes”) that listen to the exam conversation and draft the SOAP notes automatically. This technology, once novel, is becoming common in 2025. Clinics that have implemented AI scribes report significant time savings on documentation, which means doctors finish notes by end of day instead of staying late. (We’ll cover veterinary scribing in more detail in its own guide, but it’s a key component of modern practice management worth mentioning here.)
• Inventory Management: Another area seeing automation is inventory control. AI analytics can monitor drug and supply usage trends and auto-generate order lists or reminders. This ensures you always have the right stock on hand without over-ordering. Smarter inventory management in 2025 reduces waste and backorders, ultimately saving money. For example, systems can predict when you’ll run low on heartworm tests based on past consumption and seasonality, then alert you or auto-order before you run out. This level of automation removes guesswork and prevents costly last-minute orders or missed sales.

Overall, incorporating automation and AI into daily workflows can dramatically improve efficiency. Routine tasks like answering basic client questions, refilling prescriptions, inputting charges, or scheduling follow-ups can be handled by intelligent software agents. Your human team is then free to concentrate on patient care and client interaction. Early adopters in 2025 are finding that these tools not only save time, but also reduce errors (since AI doesn’t forget to enter a charge or schedule that recheck). The result is a more productive practice with potential for higher revenue and a less stressed staff.

Embracing Cloud-Based Practice Management

Cloud-based practice management systems (PIMS) have become the norm for many veterinary clinics by 2025. In the past, practices might run software installed on a computer in the office. Now, modern cloud PIMS allow you to access the hospital’s schedule, medical records, and reports securely from anywhere with an internet connection. This shift to the cloud offers several advantages:

• Anytime, Anywhere Access: With cloud software, practice managers and veterinarians can log in remotely to check on the day’s appointments, review a patient record, or handle administrative work. For example, if you’re at home and need to verify a lab result or monitor the appointment calendar, cloud access makes it possible. This flexibility was unimaginable with older server-based systems. By 2025, being able to oversee clinic operations on the go (or from home) is a huge benefit, especially for multi-location practices or managers who travel between sites.
• Real-Time Data & Collaboration: Cloud systems keep all data updated in real time. A change made by a receptionist (like adding a new client or updating a record) is immediately visible to others. Veterinarians can enter medical notes in an exam room on a tablet while front-desk staff see the updates instantly and can begin checkout. This real-time flow improves team coordination and reduces miscommunication. Multiple team members can work in the system simultaneously without issues.
• Reduced IT Burden: With cloud-based solutions, you don’t need to maintain a local server, perform complex installs, or worry about software updates – the vendor handles all that on their end. Updates and new features roll out automatically. This reduces IT costs and headaches for veterinary practices. You also avoid the risk of a server crash or data loss on local machines.
• Data Security & Backups: Reputable cloud veterinary software comes with strong security measures. Your data is encrypted and safely stored in off-site servers with regular backups. In 2025, cybersecurity is a top concern for clinics (more on that in a later section), and cloud providers invest heavily in protecting your data. Automatic backups mean even if your clinic’s computers are damaged or stolen, your data remains safe in the cloud. This level of security and disaster recovery is hard to achieve with in-house systems unless you’re an IT expert.

In summary, moving your practice management to the cloud in 2025 provides greater flexibility, reliability, and peace of mind. It enables remote work and oversight, which can be useful for managers handling some admin tasks from home or vets writing up notes from home on occasion. The cloud trend is only accelerating – if you haven’t already, it may be time to consider a cloud PIMS to keep up with the times.

Telehealth and Client Communication

Virtual care became a significant part of veterinary services around 2020, and by 2025 telemedicine is a standard offering in many clinics. Practice management now includes managing telehealth appointments and integrating them seamlessly with in-person services. Here’s what that means for you:

• Telemedicine Appointments: Many clinics offer video consultations or teletriage for certain cases (for example, post-surgery follow-ups, minor ailments, or initial triage before an ER visit). In 2025, clients have come to appreciate the convenience of virtual vet visits when appropriate. As a practice manager, you’ll need to schedule and handle these appointments just like regular visits. Modern PIMS often have telemedicine modules or integrations to facilitate video calls, record screenshots or chat logs, and save them to the patient’s medical record. Be sure your staff is trained on whatever telehealth platform you use, and that your doctors know which cases are suitable for telemedicine versus which require in-person care.
• Seamless Record-Keeping: One challenge is ensuring that notes from virtual consults get recorded just as thoroughly as an exam in the clinic. The 2025 best practice is to maintain identical SOAP records for telemedicine appointments. Some systems will prompt the vet to fill out a SOAP note during or after a video call, just like any other exam. If you’re using a standalone telehealth app, make sure there’s a process to copy the notes or summary into your main PIMS so the record is complete.
• Automated Client Reminders & Follow-ups: Effective client communication is critical for practice management, and much of it can be automated now. Most practice management software in 2025 can automatically send appointment reminder texts/emails, vaccine due notices, medication refill reminders, and even post-visit follow-up messages. These automated notifications have greatly reduced no-show rates for appointments by reminding forgetful pet owners. They also improve compliance with preventive care – for instance, an automated reminder for a pet’s annual exam or monthly preventive dose means clients are more likely to come in on time. As a manager, you should review your reminder system settings to ensure clients get timely communications (but not so many that it becomes spam). Many clinics send a combination of text, email, and app notifications for maximum reach.
• 24/7 Engagement: Beyond reminders, some clinics use client communication platforms or apps that allow two-way texting, pet portals, or AI chatbots for basic questions. In 2025, clients expect convenience. If a pet owner messages at 9 PM worried about their dog’s mild coughing, an AI-powered chat on your website or app could provide initial triage advice (for example, “if it’s only a mild cough and the pet is eating and active, it’s okay to monitor until the next day – here’s the clinic number to call in the morning if it worsens”). These kinds of tools not only help pet owners immediately but also reduce after-hours calls to your emergency line. Integrating such tools is a newer aspect of practice management that can set your clinic apart.
• Improved Client Experience: Telehealth and modern communication tools ultimately enhance service. A 2025 client can schedule appointments online, have a video consult from home, receive digital reminders and records, and even pay bills through a mobile app – all of which fall under the umbrella of practice management to implement and oversee. Satisfied clients who find it easy to interact with your practice are more likely to stay loyal and refer others. So, investing in these client-facing technologies is very much a management decision that pays off in growth.

In summary, telehealth and proactive client communication have become pillars of veterinary practice management. Make sure your clinic is leveraging the available technology: implement a telemedicine solution if you haven’t yet, use your software’s automated messaging features, and consider a client app or chatbot for that extra level of service. Practices that communicate well and offer convenience will thrive in 2025’s competitive environment.

Data-Driven Decision Making

Modern practice management isn’t just about day-to-day operations – it’s also about strategic decision making using data. By 2025, most practice management software includes robust reporting and analytics features. The savviest practice managers are digging into these numbers to drive improvements. Here are key aspects:

• Analytics Dashboards: Instead of manually compiling data, managers can now rely on built-in dashboards that display metrics like monthly revenue, number of active clients, average transaction value, appointment cancellations, and more. These dashboards update in real time or on a daily basis. For example, you might see at a glance that your revenue this August is 10% higher than last August, or that your new client count is trending downward this quarter. By having these insights readily available, you can identify issues or successes quickly and respond. In 2025, if your PIMS doesn’t offer the analytics you need, there are also third-party analytics tools (like VetSuccess or BI dashboards) that can connect to your data and produce detailed reports.
• Key Performance Indicators (KPIs): Practice managers should identify and monitor the clinic’s KPIs regularly. Common veterinary KPIs include: revenue per veterinarian, revenue per transaction, number of invoices per month, average patient charge, client retention rate, and staff labor as a percentage of revenue. Another important one is missed charges (or capture rate). Historically, vet practices miss billing for 5–10% of services on average due to oversight or errors. That’s essentially lost income. By tracking missed charges (through audits or software that flags uncharged treatments), managers can plug revenue leaks. Some modern systems will automatically alert if a procedure note is entered but no corresponding charge is added to the invoice, helping capture those missed charges.
• Benchmarking and Goal-Setting: With better reporting, practices can benchmark their performance against industry standards or their own past performance. For instance, if you know that the average clinic your size has an 80% reminder compliance rate (percentage of patients up-to-date on vaccines or exams) and you’re at 65%, that’s a gap to target. Using your data, you might implement strategies to improve compliance, such as more aggressive reminders or nurse appointments for vaccine clinics, and then watch the metric to see if it improves. The 2025 mindset is “if you can measure it, you can improve it.” Managers set specific goals (e.g., reduce no-show rate to under 5%, or increase monthly dental procedures by 20%) and use the data to track progress.
• Revenue and Expense Tracking: Good practice management means keeping an eye on the financial health of the clinic. Modern software can break down revenue by category (e.g., exams, pharmacy, surgery, diagnostics) and expenses similarly. By analyzing these, you might find, for example, that your lab costs went up 15% but lab revenue didn’t – indicating some lab tests might not be getting charged to clients (or pricing needs review). Analytics can also reveal your top revenue-generating services and where there might be underutilized opportunities. In 2025, many cloud PIMS and accounting integrations can even show you reports like profit and loss statements, making bookkeeping easier. Use these tools to hold regular financial reviews. Even a quick monthly glance at the reports can uncover trends that warrant action (like cutting costs, adjusting fees, or marketing certain services more).
• Client Feedback and Surveys: Data-driven management isn’t only internal numbers. Collecting and reviewing client feedback is valuable too. Some practices send automated post-visit surveys or monitor online review ratings. If data shows a recurring theme (e.g., clients consistently mention long wait times), that’s data you can act on – maybe by adjusting scheduling templates or adding another assistant during peak hours. The qualitative data from clients complements the quantitative data from your PIMS.

Overall, embracing data and analytics leads to smarter management decisions. In 2025, the most successful practices are those that treat their data as a strategic asset. By basing decisions on real numbers – whether it’s staffing needs, pricing adjustments, or marketing efforts – you remove a lot of the guesswork and can measure the results of changes you implement. If you haven’t recently, explore the reporting capabilities of your practice management software; you might be surprised at the insights waiting for you.

Prioritizing Staff Well-Being and Efficiency

Running a veterinary practice isn’t just about technology and clients – it’s also about your team. In 2025, there is heightened awareness in the industry that staff burnout and turnover can seriously affect a clinic’s success. Practice management now involves finding ways to support your veterinarians, technicians, and support staff for a sustainable work environment. Here’s how technology and good management practices intersect to improve staff well-being:

• Leveraging Tech to Reduce Burnout: Many repetitive or stressful tasks can be offloaded from staff to technology, improving job satisfaction. A prime example is phone management. Receptionists fielding nonstop calls can easily get overwhelmed, especially when juggling in-clinic clients at the same time. By using an AI assistant or automated phone triage to handle routine calls (appointment booking, common questions), your client service reps can focus on the clients in front of them. This reduces the chaos and helps employees feel less frazzled. Clinics that adopted AI phone systems noticed that their reception teams were less stressed and could give better service to visitors. Similarly, automated reminder systems mean staff aren’t manually dialing dozens of phone numbers for appointment reminders – the software takes care of it. By removing these repetitive tasks, your team can spend time on what really requires their expertise and human touch. One survey noted that reducing the administrative load on veterinary staff directly correlates with higher job satisfaction and lower turnover rates.
• Flexible Scheduling and Work-Life Balance: Practice managers in 2025 are getting more creative with staffing schedules to combat burnout. Strategies like flexible shifts, rotating four-day work weeks, or allowing occasional remote work for roles that permit it (e.g., a practice manager doing inventory or callbacks from home one day a week) can make a big difference. Cloud-based systems, as mentioned, enable some administrative tasks to be done off-site securely. Also, consider staggering shifts to ensure adequate coverage during peak hours without overworking individuals. The goal is to avoid consistently having anyone (especially veterinarians) working 12-hour days plus charting late into the night. Encourage doctors to use tools like dictation or scribe services to finish records within work hours. Every hour of “pajama time” you can eliminate – those hours vets spend at home finishing notes – contributes to better work-life balance.
• Team Communication and Workflow: Inefficient workflows are a hidden source of staff stress. If your team is constantly dealing with bottlenecks (like waiting on one computer to update records, or unclear protocols that cause confusion), it adds to frustration. A well-managed practice will routinely evaluate workflows and ask staff for feedback. Maybe implementing an online intake form speeds up check-ins, reducing client wait frustrations that often spill onto staff. Or maybe the triage protocol needs tweaking so technicians can start certain exams before a vet is free, keeping things moving. Even simple steps like holding short morning huddles to go over the day’s cases can improve team coordination and reduce stress later. In short, communication and clear protocols are key management tools to support your staff.
• Investing in Staff Development and Well-being: A happy team also needs to feel valued. Practice management in 2025 often includes budgeting for continuing education, training, and even well-being initiatives. For example, some clinics bring in a yoga instructor once a month for the team, or have an employee assistance program (EAP) for counseling services. These aren’t just “nice to haves” – they directly impact retention. High turnover is very costly (both financially and in team morale). By creating a positive workplace culture and showing you care about employees’ growth and mental health, you build loyalty. Encourage use of tools that make their jobs easier (don’t force the team to stick to an outdated practice software that they hate – upgrading can boost morale when it makes daily work smoother). Remember, the easier and more rewarding you can make each person’s workday, the more likely they are to stay and thrive at your clinic.
• Appropriate Staffing Levels: One common cause of burnout is simply being understaffed for the workload. Use data (like appointments per day, treatments per tech, etc.) to justify hiring additional help if needed. In 2025, with the demand for vet services high, many clinics are extremely busy. If your numbers show you’re booked solid and turning away clients or your team consistently can’t take lunches, it’s a sign you may need an additional doctor or tech. While the veterinary labor market is tight, creative solutions like using part-time or relief veterinarians, or leveraging telehealth (for overflow cases) can alleviate pressure. Good practice management means knowing when to expand the team to meet demand and keep workload reasonable.

In summary, practice management with a people-focus is crucial in 2025. By utilizing technology to streamline tedious tasks, fostering a supportive workplace culture, and ensuring adequate staffing and flexible scheduling, you create an environment where your team can thrive. A stable, motivated staff not only provides better patient care and client service, but also saves the practice money in the long run (through higher productivity and lower turnover costs). Happy team, happy clinic!

Cybersecurity and Compliance

With the increasing digitization of veterinary practices comes a greater responsibility to protect sensitive data. Medical records, client information, and payment details are all stored electronically – making cybersecurity a critical aspect of practice management in 2025. A data breach or loss can be devastating to a clinic’s reputation and operations. Here’s what to focus on:

• Secure Systems: Ensure that any cloud software or practice management system you use is following industry best practices for security. This includes data encryption (both in transit and at rest) and compliance with privacy regulations (such as HIPAA-equivalent standards for veterinary records, where applicable, or GDPR if you handle EU clients). Reputable veterinary software vendors in 2025 advertise features like multi-factor authentication (requiring a code from a phone in addition to a password) and secure cloud storage with regular backups. If your systems offer multi-factor logins, definitely enable them – this simple step greatly reduces the risk of unauthorized access even if a password is compromised.
• Staff Training & Policies: Human error is often the weakest link in security. Make sure your team is trained on basic data protection practices. This means using strong, unique passwords for work systems (and not sharing them), recognizing phishing emails, and not leaving screens unlocked with client data visible. As a manager, establish clear policies: for instance, if staff access the PIMS from home, they must do so on a secure Wi-Fi network (not a public café network) and through the approved cloud login. If you email or text client records, use secure methods or at least client initials instead of full names. Regularly remind staff about confidentiality – client and patient data should be treated with the same care as human medical records. Many clinics have new employees sign a confidentiality agreement to underscore this.
• Regular Backups and Updates: If you are running any in-house systems (like a local server or even just storing x-rays on a computer), make sure they are backed up frequently. Cloud systems handle backups for you, but if you have important data stored locally, invest in automated backup solutions (and test them occasionally). Also, keep all software up to date – updates often include security patches. This includes everything from your practice management software to your anti-virus program and even the firmware on your Wi-Fi router. It might sound technical, but in 2025 there are managed IT services or simple tools that can handle updates. Outdated software is an easy target for hackers.
• Controlled Access: Not every staff member needs access to all information. Use your software’s role-based permissions to limit access appropriately. For example, receptionists might only need to see client contact info and appointment schedules, whereas only veterinarians and managers need access to financial reports or controlled substance logs. By limiting access, you minimize the risk of internal breaches or mistakes. If someone leaves the practice, promptly deactivate their accounts. This is standard procedure but can be overlooked in a busy clinic – make it a checklist item for employee departure.
• Compliance with Regulations: While veterinary practices aren’t covered by human healthcare laws like HIPAA, you should still treat data with similar care. Additionally, some regions have laws about consumer data protection. For example, if you offer wellness plans or pet insurance products, there may be financial regulations to follow. In 2025, a growing number of states and countries have enacted privacy laws (like California’s Consumer Privacy Act) that could potentially apply to client data. It’s wise to familiarize yourself with any legal obligations in your area. Also, if your clinic offers telehealth to clients in different states or countries, be aware of licensing and record-keeping regulations in those jurisdictions.
• Emergency Preparedness: Part of compliance and security is having a plan if something goes wrong. Do you have a plan if your internet goes down (e.g., a mobile hotspot to access cloud records, or a read-only backup of the day’s schedule printed out)? What if your systems are hacked or ransomed? It’s unpleasant to think about, but having a basic disaster recovery plan is now considered a facet of practice management. This might include having cyber insurance, knowing who to call (IT professional) in case of a breach, and steps like notifying clients if their data was compromised. Being prepared means you can react swiftly and minimize damage if an incident occurs.

In short, keeping your digital house in order is an integral part of managing a practice in 2025. Clients entrust you with sensitive information about themselves and their pets, and they expect it to be safe. By implementing strong security measures and staying vigilant, you protect that trust and ensure your practice’s operations aren’t derailed by tech troubles. Consider it akin to infection control in a clinic – except for your data!

Sustainability and “Green” Practice Management

An emerging trend (albeit a smaller one) in veterinary practice management is the push towards more sustainable, eco-friendly operations. Beyond the ethical and environmental considerations, many “green” practices also improve efficiency. In 2025, you might consider a few of these moves:

• Paperless Workflows: Practices continue to reduce paper usage by relying on electronic records, digital forms, and emails. If your clinic still has stacks of paper records or prints every lab result, it may be time to fully embrace the paperless approach. Not only does this save trees, but it saves time spent on filing, searching for misfiled records, and physically storing mountains of paper. Modern PIMS allow client intake forms to be filled online or on a tablet, invoices emailed to clients, and receipts sent digitally. By 2025, clients are generally very comfortable with (if not expect) digital documents. Going paperless also means less money spent on paper, ink, and storage supplies over time.
• Digital Communication & Marketing: Linked to being paperless is using digital channels for communication. Sending vaccination reminders via email or app notification (instead of physical postcards) not only ensures instant delivery but also cuts down on paper waste. The same goes for marketing – e-newsletters or social media updates can replace paper flyers and brochures for many announcements. This isn’t just green; it’s cost-effective and often more effective at reaching people.
• Recycling and Waste Reduction: Evaluate your clinic’s waste output and see if improvements can be made. Many clinics have begun recycling programs for cardboard (from shipment boxes), paper, and bottles/cans in staff areas. Some have partnered with companies to recycle things like x-ray film, batteries, and electronics. Proper disposal of medical waste is of course mandatory, but beyond that, think creatively: Can you switch to recyclable packaging for dispensed medications or use biodegradable poop bags for kennel cleanup? While each small step might seem minor, collectively they contribute to a greener practice.
• Energy Efficiency: Another aspect is reducing energy consumption. Replacing old light bulbs with LED lighting, installing a smart thermostat to optimize heating/cooling, and ensuring equipment is turned off or in power-save mode when not in use can lower your utility bills. Some clinics even invest in solar panels for long-term energy savings (and goodwill marketing as a solar-powered vet hospital). These investments can pay for themselves over a few years and then continue to save money onward.
• Eco-Friendly Supplies: When possible, choose suppliers or products that prioritize sustainability. This might include using recycled paper for any necessary printing, choosing cleaning products that are environmentally friendly, or even eco-friendly uniforms made from sustainable materials. A small but public-facing example: switching to email receipts and offering clients the option for e-mailed medication handouts instead of printed ones demonstrates your clinic’s commitment to reducing waste, which many pet owners will appreciate.

Admittedly, sustainability initiatives are not the top priority for every practice, especially when juggling staffing and finances. However, in 2025 we do see a gradual shift with more clinics trying to do their part. It can also be a selling point to environmentally conscious clients if you highlight green initiatives on your website or social media. Ultimately, many “green” practices also streamline operations (as seen with paperless workflow), making it a win-win scenario over time. Even if you start small – like one less printer or one new recycle bin – it’s a step in the right direction that can grow over the years.

Conclusion

The landscape of veterinary practice management in 2025 is marked by rapid technological advancement and a holistic approach to running a clinic. Embracing AI and automation can supercharge your efficiency, from front-desk operations to medical recordkeeping. Cloud-based systems and telehealth have expanded the reach and flexibility of clinic services, allowing you to care for pets and communicate with clients in ways that were not possible a decade ago. At the same time, data analytics are empowering managers to make informed decisions that drive growth and profitability, while a focus on staff well-being ensures that the heart of the practice – your team – remains healthy and committed.

As you implement these 2025 trends, remember that the goal is to create a practice that is efficient, adaptive, and resilient in the face of change. Update your protocols, invest in training your team on new tools, and don’t be afraid to phase out old habits that no longer serve you (be it manual appointment books or keeping every single paper record). The clinics that thrive will be those that combine compassionate veterinary care with smart, modern practice management.

Use this guide as a roadmap for updates to consider. Even incremental changes – like automating reminders or reviewing a dashboard monthly – can have big impacts on your practice’s success. Veterinary medicine will always be a caring profession at its core, and these advancements ultimately support that mission: they free up your time and resources to focus on what truly matters – providing excellent care to patients and clients. Here’s to managing your practice in 2025 with innovation, insight, and intention!

Note: This is an updated 2025 edition. For additional background and foundational tips, you can refer to our Ultimate Guide to Veterinary Practice Management (2024 Edition) to see how far we’ve come in a year.

Related: IDEXX Neo: Simplifying Veterinary Practice Management

Sources (Practice Management 2025)

1. LifeLearn Animal Health (2025), “More Practices Are Adopting Veterinary AI” – Statistics on veterinary AI adoption and interest.
2. VETport Blog (Mar 18, 2025), “Top Veterinary Software Trends for 2025” – Cloud PIMS benefits, telemedicine growth, automated client communication, cybersecurity, and paperless workflows.
3. OBI Digital Marketing (2023), “Why Your Veterinary Practice Needs Digital Marketing” – Citing that 35% of online vet appointments are booked after hours and a 2% revenue increase from online scheduling.
4. Symphonize (Oct 27, 2025), “7 High Impact AI Agents for Veterinary Businesses” – Example of an AI receptionist handling 60–70% of calls, booking after-hours appointments, and reducing missed calls.
5. Today’s Veterinary Business (Feb 2021), “Don’t Misfire on Missed Charges” by Dr. Joy Fuhrman – Industry estimates that 5–10% of veterinary charges go unbilled without proper protocols.
6. Digitail Blog (Sept 4, 2025), “How Veterinary Clinics Can Automate Workflows and Save Hours Every Week with AI” – Notes that reducing administrative burdens with AI improves staff morale and lowers turnover.