IDEXX Neo is a cloud-based veterinary practice management system that streamlines scheduling, patient records, payments, reporting, and client communications so teams can work faster from anywhere.

How does Neo help teams work faster?

Neo’s intuitive UI, one-click access to patient history, preformatted exam notes, quick estimate tools, and integrated payments reduce clicks and admin time—helping teams complete common tasks up to five times faster.

Can I access IDEXX Neo outside the clinic?

Yes. As a cloud solution, Neo provides secure access to schedules, records, and billing from any location and device with an internet connection.

What client communication tools are included?

Built-in reminders and follow-up messaging keep clients informed and engaged; optional subscriptions extend engagement and integrated payments for a smoother experience.

Does Neo handle payments and signatures?

Yes. Neo’s payments portal supports quick checkout, digital signatures, and synced payment history for secure, efficient transactions.

What reporting does Neo offer?

One-click and custom reports provide visibility into overdue invoices, reminders due, revenue trends, and other KPIs for data-driven decisions.

Setup is straightforward with data conversion options, built-in training, and a dedicated support team to assist onboarding and beyond.

How does pricing work?

Neo offers transparent, affordable pricing with no hidden fees and the flexibility to add users or features as your practice grows.

IDEXX Neo cloud PIMS

IDEXX Neo: Simplifying Veterinary Practice Management

IDEXX Neo is a cloud-based PIMS that helps veterinary teams work up to 5× faster with streamlined scheduling, one-click patient workflows, integrated payments, built-in client communications, and easy reporting—accessible securely from anywhere.

John Constantine

02 Oct 2025 • 2 min read

Running a veterinary practice is complex, but your management software doesn't have to be. IDEXX Neo is designed to make daily operations smoother, faster, and more efficient, all while being accessible from anywhere via the cloud.

What Is IDEXX Neo?

IDEXX Neo is a cloud-based veterinary practice management software built to streamline the essential tasks of running a clinic. Its intuitive interface and flexible features make it easy for veterinary teams to handle everyday workflows, from scheduling appointments to managing patient records and processing payments.

Key Benefits of IDEXX Neo

Work faster and more efficiently. IDEXX Neo helps veterinary teams complete common tasks up to five times faster. Its user-friendly design means you can get started quickly, and new team members can learn the system with minimal training.
Access your data anywhere. As a cloud-based solution, IDEXX Neo allows you to access your clinic's data securely from any location. Whether you're at the clinic, at home, or on the go, you can keep up with your practice's needs.
Easy setup and support. Getting started with IDEXX Neo is straightforward. The software offers data conversion, built-in training tools, and access to a dedicated support team to help you every step of the way.
All-in-one functionality. IDEXX Neo brings together scheduling, patient management, payments, and reporting in a single system. You can also add subscriptions for integrated payments and client engagement features, making it easy to manage everything from one place.

Key Software Features

Practice Dashboard

The dashboard provides a quick overview of daily activity, including overdue invoices, reminders due, and draft invoices. This helps teams stay organized and ensures nothing is overlooked.

Patient Workflow

Neo streamlines patient management with one-click access to complete patient history, preformatted exam notes, a master diagnosis list, and the ability to generate low/high estimates. This comprehensive workflow reduces errors and saves time during consultations.

Simplified Scheduling

Easily view and manage appointments, with the option to start consultations directly from the scheduler. This seamless integration minimizes appointment gaps and maximizes productivity.

Seamless Payments

The payments portal allows for quick payment processing, collection of digital signatures, and syncing of payment history. This feature ensures transactions are secure and recorded efficiently, improving the payment experience for both staff and clients.

Client Communications

Essential tools are built in for every client interaction, from appointment reminders to follow-up messages. This keeps clients informed and engaged, enhancing satisfaction and compliance.

Flexible Reporting

With one-click reporting, clinics can easily review performance metrics and generate custom reports. This supports data-driven decision-making and continuous improvement.

Affordable and Scalable

IDEXX Neo offers transparent, affordable pricing with no hidden fees. The software is designed to grow with your practice, so you can add features or users as your needs change.

Why Choose IDEXX Neo?

Veterinary professionals appreciate Neo's simplicity and the support provided by IDEXX. The software's ease of use, low up-front costs, and regular updates based on user feedback make it a trusted choice for clinics of all sizes.